Contact and Customer Service

Contact and Customer Service

We are always happy to help you with questions about your order, our products, or any other concerns.

How to Reach Us:

essencelady.co@gmail.com

Our customer service team usually responds within 24 to 48 hours on business days.

Business Hours:

Monday to Friday: 9:00 AM to 5:00 PM
Saturday, Sunday, and public holidays: Closed

Frequently Asked Questions:

Our support team is happy to assist you with the following:

  • Order and delivery status inquiries
  • Shipment tracking
  • Returns and cancellations
  • Product information
  • Payment issues

Important Notes:

Please always include your order number with your inquiries so that we can process your request as quickly as possible.

Please note that inquiries received outside our business hours will be processed on the next business day.