Privacy Policy

Privacy Policy

1. General Information

This Privacy Policy informs you about how we, EssenceLady ("we", "us", "our"), collect, process, and protect your personal data when you visit our website and use our services. We process your data exclusively in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

2. Data Controller

The controller within the meaning of the GDPR is:
EssenceLady
Email: essencelady.co@gmail.com

3. Collection and Storage of Personal Data

We may collect the following data:

  • First and last name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed via third-party providers)
  • IP address
  • Device and browser information
  • Order history

4. Purpose of Data Processing

Your data is used for:

  • Processing orders
  • Delivering products
  • Payment processing
  • Customer service and support
  • Communication regarding your order
  • Compliance with legal obligations
  • Fraud prevention
  • Optimising our website

With your consent:

  • Sending newsletters and marketing offers

5. Legal Bases for Processing

Processing is based on:

  • Art. 6(1)(b) GDPR (performance of a contract)
  • Art. 6(1)(a) GDPR (consent)
  • Art. 6(1)(c) GDPR (legal obligation)
  • Art. 6(1)(f) GDPR (legitimate interest)

6. Sharing of Data

Your data is only shared with:

  • Payment service providers
  • Shipping and logistics companies
  • E-commerce platforms (e.g. Shopify)
  • Analytics and marketing service providers

All partners are contractually bound to comply with the GDPR.

7. Data Transfer to Third Countries

If data is transferred outside the EU:

  • It only takes place to countries with an adequate level of data protection
  • Or with appropriate safeguards (e.g. EU Standard Contractual Clauses)

8. Retention Period

Your data is only stored for as long as:

  • It is necessary for the respective purposes
  • Statutory retention periods apply

9. Your Rights

You have the following rights under the GDPR:

  • Right of access
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to withdraw your consent at any time

Contact: essencelady.co@gmail.com

10. Cookies

Our website uses cookies for:

  • Technical functionality
  • Improving the user experience
  • Analysing user behaviour
  • Marketing purposes

You can manage cookies at any time through your browser settings.

11. Data Security

We use appropriate technical and organisational measures to protect your data against:

  • Unauthorised access
  • Loss or manipulation
  • Unauthorised disclosure

12. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. The current version is always available on our website.

13. Contact

If you have any questions about data protection, please contact us:
Email: essencelady.co@gmail.com